Collection of personal information
When you visit our website or app or use our services, we collect personal information from you. The following are the different ways that we collect this personal information:
Directly: We might ask you to provide personal information to us. For example when you:
• register for an account on our website or app;
• purchase products through the website or app;
• participate in any offers, marketing activities and/or promotional activities;
• provide feedback to us through our website, app, via email, through our social media channels, telephone and in person;
• browse the website or app generally; or
• upload anything to our website or app or use our services.
You do not have to provide us with your personal information if you do not want to. Although, if you choose not to you may be unable to use some parts or all of our website, app and/or services.
Automatically: We collect some information about you automatically when you visit our website or app and/or use our services. This information includes your IP address, device type, what pages you are visiting on our website or app and any links you click on while using our website. This information is used to gain a better understanding of how people are using our website and app and how we can better this experience for our customers.
If permitted through the permission system in your device, we may also collect the location of your device when the app is running in the foreground or background. This may be collected in order to deliver your order or to identify which store you should be placing an order from.
From third parties: In addition to the information we collect directly from you, we may collect personal information from third parties. These include credit referral agencies, the customer’s bank (past and present), any other suppliers of products and services to the customer and other persons or companies with whom the customer has been associated. This information is used to supplement the personal information we already hold about you, in order to personalise and improve our services, and to validate the personal information you have already provided to us.
Social Media: If you engage with us via any of our social media platforms we may collect the personal information associated with your social media account in order to in order to personalise and improve our services, and to validate the personal information you have already provided to us.